Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Shipping times depend on your location and the method selected at checkout. A tracking number is sent by email once your order is dispatched.

Do you offer free shipping?

Shipping rates and any available promotions are shown at checkout.

Can I change or cancel my order?

Contact us via our Contact Us page. Changes may not be possible once an order has entered processing.

Returns & Refunds

What is your return policy?

Items may be returned within a reasonable period of delivery if unused, in original packaging, and with proof of purchase. See our Return Policy for details.

How long does a refund take?

Refunds are processed after your return is received and inspected. Processing time depends on your bank.

What if my item arrives damaged?

Contact us with photos via our Contact Us page.

Products

How do I know which size to order?

A size guide is included on product pages where available. Contact us via our Contact Us page if you need help.

Payments

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.

Is my payment information secure?

All transactions use SSL encryption. We do not store full card details.

Do you offer buy now, pay later?

Installment options may be available at checkout depending on your location.

Contact

Visit our Contact Us page.